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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Customer Centricity with Professor Jagdish Sheth

      Skills you'll gain: Customer Retention, Expectation Management, Customer Insights, Customer experience strategy (CX), Brand Loyalty, B2B Sales, Value Propositions, Diversity Marketing, Corporate Sustainability, Customer Relationship Management, Market Opportunities, Customer Service, Customer Analysis, Consumer Behaviour, Strategic Partnership, Business Ethics, Advertising, Business Strategy, Marketing, Business

      4.7
      Rating, 4.7 out of 5 stars
      ·
      56 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      The Good, Bad, and Ugly of Marketing - Jagdish Sheth

      Skills you'll gain: Marketing, Marketing Effectiveness, Marketing Strategies, Strategic Marketing, Stakeholder Management, Stakeholder Engagement, Marketing Management, Business Marketing, Consumer Behaviour, Business Ethics, Customer Relationship Building, User Research

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      Howard University

      Foundations of Information Systems for Business

      Skills you'll gain: Business Software, Information Systems, Business Systems, Business Technologies, Management Information Systems, Information Technology, Enterprise Resource Planning, E-Commerce, Systems Analysis, Computer Hardware, Data Warehousing, Disaster Recovery, Networking Hardware, Business Ethics, Operating Systems, Business Process Management, Customer Relationship Management, Security Management, Business-To-Consumer, Data Security

      4.8
      Rating, 4.8 out of 5 stars
      ·
      45 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Seamless Salesforce Integration

      Skills you'll gain: Salesforce Development, Salesforce, Web Services, Systems Integration, Data Integration, Application Programming Interface (API), Simple Object Access Protocol (SOAP), Complex Problem Solving, Business Solutions, Restful API

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Account Executives

      Skills you'll gain: Proposal Writing, Market Analysis, Account Management, Market Intelligence, Generative AI Agents, Data Ethics, Prompt Engineering, Client Services, ChatGPT, Accountability, Business Writing, Forecasting, Business Ethics, Innovation, Automation, Customer Service, Customer Relationship Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, AI Personalization, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Engagement, Workflow Management, Prompt Engineering, Business Process Automation, Automation, Communication, Customer Insights, Predictive Modeling, Analytics

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      O

      Oracle

      Introduction to Oracle Cloud Essentials

      Skills you'll gain: Oracle Cloud, Cloud Solutions, Supply Chain Management, Cloud Computing, Cloud Infrastructure, Enterprise Resource Planning, Cloud Services, Supply Chain Systems, Cloud Platforms, Cloud Applications, Supply Chain, Supply Chain Planning, Customer experience strategy (CX), Human Resources Software, Business Technologies, Human Capital, Software As A Service, Customer Relationship Management (CRM) Software, Cloud Security, Procurement

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Personas in Canva

      Skills you'll gain: Persona Development, Customer Relationship Management, Target Audience, Customer Insights, Consumer Behaviour, Target Market, Customer Data Management, Social Media Campaigns, Product Knowledge, Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      30 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google Cloud

      Gemini in BigQuery

      Skills you'll gain: Generative AI, SQL, Google Cloud Platform, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Jupyter, Prompt Engineering, Large Language Modeling, Customer Relationship Management, Workflow Management, Exploratory Data Analysis, Data Analysis Expressions (DAX), Predictive Modeling, Data Pipelines, Data Manipulation, Data Visualization Software, Query Languages, Artificial Intelligence, Machine Learning, Natural Language Processing

      Beginner · Specialization · 1 - 4 Weeks

    • Status: Preview
      Preview
      I

      IE Business School

      Marketing Management Essentials: Price and Place

      Skills you'll gain: Content Marketing, Product Strategy, Product Management, Marketing Management, New Product Development, Product Lifecycle Management, Marketing, Strategic Marketing, Commercialization, Price Negotiation, Marketing Channel, Branding, Value Propositions, Product Development, Brand Strategy

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Analíticas en Páginas Web

      Skills you'll gain: Web Analytics, Digital Marketing, Digital Advertising, Customer Relationship Management, Search Engine Optimization, Consumer Behaviour, Marketing Analytics, Email Marketing, Analysis, Market Research, Performance Appraisal

      4.9
      Rating, 4.9 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Develop with Dell: IT Sales

      Skills you'll gain: Overcoming Objections, Closing (Sales), Sales Process, Selling Techniques, Sales Management, Inside Sales, Value Propositions, Technical Sales, Prospecting and Qualification, Digital Transformation, Sales, Sales Presentation, Business Communication, Sales Strategy, Customer Service, Data Centers, Market Research, Customer Insights, Customer Relationship Building, Outside Sales

      4.9
      Rating, 4.9 out of 5 stars
      ·
      29 reviews

      Beginner · Specialization · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Customer Centricity with Professor Jagdish Sheth: Kennesaw State University
    • The Good, Bad, and Ugly of Marketing - Jagdish Sheth: Kennesaw State University
    • Foundations of Information Systems for Business: Howard University
    • Seamless Salesforce Integration: Coursera Instructor Network
    • GenAI for Account Executives: Coursera Instructor Network
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
    • Introduction to Oracle Cloud Essentials: Oracle
    • Create Customer Personas in Canva: Coursera Project Network
    • Gemini in BigQuery: Google Cloud
    • Marketing Management Essentials: Price and Place: IE Business School

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