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    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      ¿Qué hacer con tu estrategia digital en tiempos de cambio?

      Skills you'll gain: Target Market, Digital Advertising, Customer experience strategy (CX), Search Engine Optimization, Marketing Strategies, Digital Marketing, Sales Prospecting, Lead Generation, Web Analytics and SEO, Customer Relationship Management, Cash Flows, Market Research

      4.9
      Rating, 4.9 out of 5 stars
      ·
      122 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      Universidad de Palermo

      Finanzas y Operaciones de Marketing y Ventas

      Skills you'll gain: Marketing Operations, Target Market, Customer Relationship Management, Promotions and Campaigns, Sales Management, Business Marketing, Performance Metric, Marketing Management, Market Research, Sales, Return On Investment, B2B Sales, Business Metrics, Sales Strategy, Operations Management, Resource Allocation, Cross-Functional Collaboration, Digital Marketing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Negotiation, with Goldman Sachs 10,000 Women

      Skills you'll gain: Negotiation, Active Listening, Rapport Building, Business Communication, Conflict Management, Trustworthiness, Relationship Building, Interpersonal Communications, Communication, Influencing, Cognitive flexibility, Emotional Intelligence, Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      459 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Global Supply Chain Management

      Skills you'll gain: Supply Chain Management, Supply Chain, Supply Chain Planning, Inventory Management System, Logistics Management, Strategic Partnership, Customer Demand Planning, Corporate Sustainability, Business Technologies, Supplier Relationship Management, Strategic Decision-Making, Forecasting, Decision Making, Governance, Internet Of Things

      4.5
      Rating, 4.5 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      K

      Keller Williams

      Sales Fundamentals

      Skills you'll gain: Real Estate Sales, Lead Generation, Communication, Customer experience improvement, Sales Process, Sales Prospecting, Real Estate Transactions, Value Propositions, Relationship Building, Property and Real Estate, Branding, Customer Relationship Management, Property Management, Marketing, Social Media Content

      4.9
      Rating, 4.9 out of 5 stars
      ·
      27 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Global Impact: Cross-Cultural Management

      Skills you'll gain: Intercultural Competence, Cultural Diversity, Cultural Sensitivity, Team Management, Communication Strategies, Teamwork, Leadership and Management, Negotiation, Conflict Management, Team Building, Non-Verbal Communication, Leadership, Communication, Verbal Communication Skills, Relationship Building

      Build toward a degree

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Sales Professionals

      Skills you'll gain: Microsoft Copilot, Sales Strategy, Customer Relationship Management (CRM) Software, AI Personalization, Sales Enablement, Customer Analysis, Sales Training, Sales, Data Cleansing, Customer Data Management, Customer Insights, Microsoft Teams, Sales Pipelines, Sales Process, Sales Prospecting, Generative AI Agents, Data Quality, Data Ethics, Sales Presentations, Enterprise Sales

      4.4
      Rating, 4.4 out of 5 stars
      ·
      12 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      FAIR Institute

      Cyber Risk Management for Executives

      Skills you'll gain: Cyber Risk, Cyber Governance, Risk Appetite, Risk Management, Risk Analysis, Cyber Security Strategy, Risk Modeling, Enterprise Risk Management (ERM), Cybersecurity, Cyber Security Assessment, Governance Risk Management and Compliance, Business Risk Management, Risk Control, Security Awareness, Stakeholder Communications, Business Communication, Vulnerability Assessments, Technical Communication, Financial Analysis, Regulatory Requirements

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      H

      Howard University

      Foundations of Information Systems for Business

      Skills you'll gain: Business Software, Information Systems, Business Systems, Business Technologies, Management Information Systems, Information Technology, Enterprise Resource Planning, E-Commerce, Systems Analysis, Computer Hardware, Data Warehousing, Disaster Recovery, Networking Hardware, Business Ethics, Operating Systems, Business Process Management, Customer Relationship Management, Security Management, Business-To-Consumer, Data Security

      4.8
      Rating, 4.8 out of 5 stars
      ·
      44 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      E

      Emory University

      From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement

      Skills you'll gain: Social Justice, Community Organizing, Sociology, Social Studies, De-escalation Techniques, Conflict Management, Education and Training, Advocacy, Timelines, Media and Communications, Discussion Facilitation, Training Programs

      4.8
      Rating, 4.8 out of 5 stars
      ·
      317 reviews

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      O

      Oracle

      Oracle Cloud and AI

      Skills you'll gain: Oracle Cloud, Generative AI, Large Language Modeling, Generative AI Agents, Artificial Intelligence and Machine Learning (AI/ML), ChatGPT, Cloud Services, Cloud Solutions, Cloud Computing, Cloud Infrastructure, Deep Learning, Prompt Engineering, Artificial Neural Networks, Natural Language Processing, Enterprise Resource Planning, Python Programming, Application Deployment, Supply Chain Management, Customer Relationship Management (CRM) Software, Human Capital

      4.7
      Rating, 4.7 out of 5 stars
      ·
      16 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Gestión del canal de distribución y retailing

      Skills you'll gain: Marketing Channel, Retail Management, Retail Sales, Merchandising, Global Marketing, Business Strategy, Supply Chain, Cross-Channel Marketing, Promotional Strategies, Strategic Marketing, E-Commerce, Market Dynamics, Consumer Behaviour, Growth Strategies, Conflict Management, Digital Transformation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      439 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • ¿Qué hacer con tu estrategia digital en tiempos de cambio?: Tecnológico de Monterrey
    • Finanzas y Operaciones de Marketing y Ventas: Universidad de Palermo
    • Fundamentals of Negotiation, with Goldman Sachs 10,000 Women: Goldman Sachs
    • Global Supply Chain Management: Fundação Instituto de Administração
    • Sales Fundamentals: Keller Williams
    • Global Impact: Cross-Cultural Management: University of Illinois Urbana-Champaign
    • Generative AI for Sales Professionals: Microsoft
    • Cyber Risk Management for Executives: FAIR Institute
    • Foundations of Information Systems for Business: Howard University
    • From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement: Emory University

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