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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Project Management Communication, Stakeholders & Leadership

      Skills you'll gain: Stakeholder Management, Communication Planning, Leadership, Leadership and Management, Emotional Intelligence, Project Management, Resource Management, Virtual Teams, Communication Strategies, Communication, Negotiation, Decision Making

      4.6
      Rating, 4.6 out of 5 stars
      ·
      162 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      ESSEC Business School

      Foundations of marketing analytics

      Skills you'll gain: Marketing Analytics, Customer Analysis, Business Marketing, Business Analytics, Customer Insights, Market Analysis, R Programming, Statistical Analysis, Predictive Modeling, Data Analysis, Customer Relationship Management, Statistical Methods

      4.6
      Rating, 4.6 out of 5 stars
      ·
      761 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Media Relations and Crisis Management

      Skills you'll gain: Media Relations, Crisis Management, Internal Communications, Communication Planning, Public Relations, Communication Strategies, Press Releases, Incident Management, Media Strategy, Stakeholder Communications, Real Time Data, Generative AI Agents

      4.8
      Rating, 4.8 out of 5 stars
      ·
      21 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      E

      Erasmus University Rotterdam

      Innovation Management

      Skills you'll gain: Innovation, Creativity, Brainstorming, Ideation, Design Thinking, New Product Development, Business Strategy, Project Implementation, Strategic Partnership, Organizational Structure, Business Modeling, Lean Methodologies, Decision Making, Diversity and Inclusion

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.2K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Effective Communication for Today’s Leader

      Skills you'll gain: Interpersonal Communications, Social Skills, Assertiveness, Communication, Team Performance Management, Business Communication, Empathy, Verbal Communication Skills, Performance Management, Leadership, Active Listening, Constructive Feedback, Leadership Development

      4.4
      Rating, 4.4 out of 5 stars
      ·
      85 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Value Stream Mapping

      Skills you'll gain: Process Mapping, Process Analysis, Process Improvement, Process Flow Diagrams, Business Workflow Analysis, Lean Methodologies, Business Process Improvement, Operational Efficiency, Waste Minimization, Strategic Thinking

      4.1
      Rating, 4.1 out of 5 stars
      ·
      27 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Introduction au CRM avec HubSpot

      Skills you'll gain: HubSpot CRM, Sales Pipelines, Sales Process, Email Marketing, Dashboard, Lead Generation, Customer Relationship Management, Team Management, Marketing, User Accounts

      4
      Rating, 4 out of 5 stars
      ·
      6 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Digital Marketing Implementation: Executing Strategies in a Connected, Data-Driven World

      Skills you'll gain: Digital Marketing, Marketing Strategies, Digital Media Strategy, Marketing Effectiveness, Social Media Marketing, Email Marketing, Digital Advertising, Content Marketing, Marketing Automation, AI Personalization, Social Media, Search Engine Optimization, Customer Relationship Management, Digital Assets, Key Performance Indicators (KPIs)

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      3.2K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Lead Management in Salesforce

      Skills you'll gain: Prospecting and Qualification, Sales Process, Sales Development, Salesforce, Lead Generation, Sales Pipelines, Sales Management, Sales Operations, Campaign Management, Data Import/Export, Customer Relationship Management (CRM) Software

      4.7
      Rating, 4.7 out of 5 stars
      ·
      365 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      Università Bocconi

      Arts and Heritage Management

      Skills you'll gain: Branding, Brand Management, Marketing Management, Business Management, Asset Management, Innovation, Consumer Behaviour, Fundraising, Marketing, Customer experience improvement, Customer Engagement, Sustainability Reporting, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.5K reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Customer Support digital transformation with HubSpot

      Skills you'll gain: HubSpot CRM, Customer Support, Process Optimization, Digital Transformation, Customer Relationship Management (CRM) Software, Process Improvement, Customer Relationship Management, Technology Strategies, Business Technologies, Business Transformation, Business Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Customer Data Analytics for Marketers

      Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Customer Analysis, Data Visualization, Regression Analysis, Descriptive Statistics, Statistical Analysis, Data Analysis, Correlation Analysis, Statistical Hypothesis Testing, Analytics, Customer Insights, Customer Data Management, Data-Driven Decision-Making, Statistical Modeling, Predictive Analytics, Business Ethics

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Intermediate · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • Project Management Communication, Stakeholders & Leadership : SkillUp EdTech
    • Foundations of marketing analytics: ESSEC Business School
    • Media Relations and Crisis Management: Microsoft
    • Innovation Management: Erasmus University Rotterdam
    • Effective Communication for Today’s Leader: Tecnológico de Monterrey
    • Value Stream Mapping: Coursera Instructor Network
    • Introduction au CRM avec HubSpot: Coursera Project Network
    • Digital Marketing Implementation: Executing Strategies in a Connected, Data-Driven World: University of Illinois Urbana-Champaign
    • Lead Management in Salesforce: Salesforce
    • Arts and Heritage Management: Università Bocconi

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