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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Preview
      Preview
      U

      University of Illinois Urbana-Champaign

      Empathy and Data in Risk Management

      Skills you'll gain: Risk Management, Enterprise Risk Management (ERM), Risk Analysis, Risk Mitigation, Risk Control, Data Visualization, Data Presentation, Persuasive Communication, Tableau Software, Cybersecurity, Communication, Empathy, Data-Driven Decision-Making, Diversity Equity and Inclusion Initiatives, Heat Maps, Stakeholder Engagement, Artificial Intelligence, Algorithms

      Build toward a degree

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      TecnolĂłgico de Monterrey

      AnalĂ­ticas de Marketing Digital

      Skills you'll gain: Web Analytics, Social Media, Competitive Analysis, Professional Networking, Social Media Marketing, Google Analytics, Analytics, Marketing Analytics, Target Audience, LinkedIn, Digital Marketing, Digital Advertising, Customer Relationship Management, Marketing Effectiveness, Search Engine Optimization, Social Media Strategy, Consumer Behaviour, Facebook, Instagram, Marketing Strategies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      237 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Advanced Digital Marketing

      Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, AI Personalization, Customer Acquisition Management, Customer Relationship Management, Customer Engagement, Marketing Planning, Customer Insights, Data Ethics, Marketing Channel, Customer Analysis, Business Marketing, Digital Marketing, Peer Review, Campaign Management, Target Market, Budget Management, Generative AI, Marketing Strategies

      4.3
      Rating, 4.3 out of 5 stars
      ·
      17 reviews

      Intermediate · Specialization · 1 - 3 Months

    • C

      Coursera Project Network

      Crie sua primeira campanha com Facebook Ads Manager

      Skills you'll gain: Advertising Campaigns, Facebook, Marketing Budgets, Advertising, Social Media Campaigns, Online Advertising, Paid media, Digital Advertising, Campaign Management, Social Media Management, Content Performance Analysis, Customer Insights, Budget Management, Target Audience

      4.6
      Rating, 4.6 out of 5 stars
      ·
      9 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Complaint Resolution, Customer Relationship Management, Customer experience improvement, Customer Engagement, Company, Product, and Service Knowledge, Active Listening, Communication, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      217 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      O

      Oracle

      Oracle Cloud and AI

      Skills you'll gain: Oracle Cloud, Generative AI, Large Language Modeling, Generative AI Agents, Artificial Intelligence and Machine Learning (AI/ML), ChatGPT, Cloud Services, Cloud Solutions, Cloud Computing, Cloud Infrastructure, Deep Learning, Prompt Engineering, Artificial Neural Networks, Natural Language Processing, Enterprise Resource Planning, Python Programming, Application Deployment, Supply Chain Management, Customer Relationship Management (CRM) Software, Human Capital

      4.7
      Rating, 4.7 out of 5 stars
      ·
      17 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Customer Centric Innovation

      Skills you'll gain: New Product Development, Design Thinking, Product Development, Innovation, Customer Analysis, Customer Insights, Needs Assessment, Customer experience strategy (CX), Consumer Behaviour, Marketing Psychology, Customer Relationship Management, Market Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      55 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      FAIR Institute

      Executive Communication and Governance

      Skills you'll gain: Cyber Governance, Cyber Risk, Risk Appetite, Risk Management, Governance Risk Management and Compliance, Risk Analysis, Business Communication, Cyber Security Strategy, Technical Communication, Regulatory Requirements, Compliance Management, Strategic Communication

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Crea una propuesta de negocio con Visme

      Skills you'll gain: Sales Presentations, Proposal Writing, Business Writing, Proposal Development, Presentations, Value Propositions, Company, Product, and Service Knowledge, Content Creation, Business Strategy, Entrepreneurship

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Operaciones de ventas de Salesforce

      Skills you'll gain: Sales Pipelines, Dashboard, Sales Process, Customer Success Management, Prospecting and Qualification, Sales Operations, Salesforce, Lead Generation, Sales Management, Data Visualization, Sales Development, Customer Relationship Management (CRM) Software, B2B Sales, Customer Relationship Management, Sales, Order Management, Campaign Management, Business Reporting, Contract Management, Customer Support

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      U

      Universidad de Palermo

      Finanzas y Operaciones de Marketing y Ventas

      Skills you'll gain: Marketing Operations, Target Market, Customer Relationship Management, Promotions and Campaigns, Sales Management, Business Marketing, Performance Metric, Marketing Management, Market Research, Sales, Return On Investment, B2B Sales, Business Metrics, Sales Strategy, Operations Management, Resource Allocation, Cross-Functional Collaboration, Digital Marketing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Sales Professionals

      Skills you'll gain: Microsoft Copilot, Sales Strategy, Customer Relationship Management (CRM) Software, AI Personalization, Sales Enablement, Customer Analysis, Sales Training, Sales, Data Cleansing, Customer Data Management, Customer Insights, Microsoft Teams, Sales Pipelines, Sales Process, Sales Prospecting, Generative AI Agents, Data Quality, Data Ethics, Sales Presentations, Enterprise Sales

      4.4
      Rating, 4.4 out of 5 stars
      ·
      12 reviews

      Beginner · Specialization · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Empathy and Data in Risk Management: University of Illinois Urbana-Champaign
    • AnalĂ­ticas de Marketing Digital: TecnolĂłgico de Monterrey
    • Advanced Digital Marketing: University of Maryland, College Park
    • Crie sua primeira campanha com Facebook Ads Manager: Coursera Project Network
    • خدمة العملاء | Customer Service: Alfaisal University | KLD
    • Oracle Cloud and AI: Oracle
    • Customer Centric Innovation: University of Illinois Urbana-Champaign
    • Executive Communication and Governance: FAIR Institute
    • Crea una propuesta de negocio con Visme: Coursera Project Network
    • Operaciones de ventas de Salesforce: Salesforce

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