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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • C

      Coursera Project Network

      Build Customizable Sales Presentation Graphics using Canva

      Skills you'll gain: Data Visualization, Sales Presentations, Target Market, Presentations, Sales Pipelines, Process Flow Diagrams, Target Audience, Marketing Collateral, Market Analysis, Sales Process, Content Creation, Graphic Design, Sales, Data Import/Export

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Salesforce Fundamentals and Setup

      Skills you'll gain: Salesforce, Object-Relational Mapping, Customer Relationship Management, Relational Databases, User Accounts, Data Validation, Database Administration, Data Management, Administration, Cloud Computing, System Configuration, Data Security

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      A

      Adobe

      Digital Marketing

      Skills you'll gain: Promotional Strategies, Content Marketing, Marketing Communications, Digital Marketing, Target Audience, Product Promotion, Marketing Strategies, Social Media Marketing, Marketing Planning, Strategic Marketing, Customer Relationship Management, Advertising, Customer Insights, AI Personalization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      38 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      Universidades Anáhuac

      Customer Success: Conociendo al cliente

      Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Retention, Customer experience strategy (CX), Customer Insights, Marketing Automation, Performance Metric, Sales Process, Business Metrics, Marketing Strategies, Data-Driven Decision-Making

      4.6
      Rating, 4.6 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      F

      Fundação Instituto de Administração

      Executivo de Vendas, Vendas Consultivas e Prospecção

      Skills you'll gain: Consultative Selling, Sales Prospecting, Sales Management, Selling Techniques, Sales Strategy, Sales Process, Sales, Solution Selling, Customer Relationship Management, Value Propositions, Overcoming Objections, Needs Assessment

      4.8
      Rating, 4.8 out of 5 stars
      ·
      39 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Software Sales

      Skills you'll gain: Customer Relationship Building, Sales Strategy, General Sales Practices, Sales Presentation, Selling Techniques, Sales, Technical Sales, Market Analysis, Value Propositions, Competitive Analysis

      4.9
      Rating, 4.9 out of 5 stars
      ·
      26 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Innovating with the Business Model Canvas

      Skills you'll gain: Design Thinking, Customer experience strategy (CX), Business Modeling, Business Planning, Business Process, Process Design, Growth Strategies, Business Strategy, Strategic Planning, Innovation, Customer Analysis, Business Priorities, Strategic Partnership, Product Strategy, Operational Excellence, Product Management, Value Propositions, Customer Relationship Management, Strategic Prioritization

      4.6
      Rating, 4.6 out of 5 stars
      ·
      308 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Advanced Digital Marketing

      Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, AI Personalization, Customer Acquisition Management, Customer Relationship Management, Customer Engagement, Marketing Planning, Customer Insights, Data Ethics, Marketing Channel, Customer Analysis, Business Marketing, Digital Marketing, Peer Review, Campaign Management, Target Market, Budget Management, Generative AI, Marketing Strategies

      4.3
      Rating, 4.3 out of 5 stars
      ·
      16 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Boosting Productivity through the Tech Stack

      Skills you'll gain: Sales Development, Sales Prospecting, Sales Enablement, Salesforce, Customer Relationship Management, Sales Process, Workflow Management, Productivity Software, Social Media, LinkedIn, Resource Utilization, Collaborative Software, Video Production

      4.3
      Rating, 4.3 out of 5 stars
      ·
      34 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      UiPath

      UI Automation and Selectors

      Skills you'll gain: User Interface (UI), Test Automation, Automation, UI Components, Human Computer Interaction, Robotic Process Automation, Excel Macros, Scripting, Desktop Support

      4.7
      Rating, 4.7 out of 5 stars
      ·
      41 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Representante de desarrollo de ventas de Salesforce

      Skills you'll gain: Active Listening, Salesforce, Growth Mindedness, Sales Development, Time Management, Sales Enablement, Consultative Selling, Lead Generation, Diversity and Inclusion, Collaboration, Business Writing, Cultural Diversity, Interviewing Skills, Sales Strategy, Sales, Phone Sales, Customer Relationship Management, Verbal Communication Skills, Professional Development, Storytelling

      4
      Rating, 4 out of 5 stars
      ·
      24 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      U

      Universidad de Palermo

      Finanzas y Operaciones de Marketing y Ventas

      Skills you'll gain: Marketing Operations, Target Market, Customer Relationship Management, Promotions and Campaigns, Sales Management, Business Marketing, Performance Metric, Marketing Management, Market Research, Sales, Return On Investment, B2B Sales, Business Metrics, Sales Strategy, Operations Management, Resource Allocation, Cross-Functional Collaboration, Digital Marketing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • Build Customizable Sales Presentation Graphics using Canva: Coursera Project Network
    • Salesforce Fundamentals and Setup: LearnKartS
    • Digital Marketing: Adobe
    • Customer Success: Conociendo al cliente: Universidades Anáhuac
    • Executivo de Vendas, Vendas Consultivas e Prospecção: Fundação Instituto de Administração
    • Software Sales: Coursera Instructor Network
    • Innovating with the Business Model Canvas: University of Virginia
    • Advanced Digital Marketing: University of Maryland, College Park
    • Boosting Productivity through the Tech Stack: Salesforce
    • UI Automation and Selectors: UiPath

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