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Results for "service improvement"
Status: Free TrialIllinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Business Process Management, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Continuous Improvement Process, Process Mapping, Quality Management, Workflow Management, Operational Excellence, Return On Investment, Change Management, Performance Measurement, Risk Management, Business Technologies, Project Management, Pareto Chart
Status: Free TrialStatus: AI skillsSkills you'll gain: Quality Management, Project Management Life Cycle, Requirements Analysis, Project Scoping, Project Closure, Project Management, Project Planning, Agile Project Management, Continuous Improvement Process, Project Controls, Backlogs, Stakeholder Communications, Milestones (Project Management), Quality Assessment, Team Management, Agile Methodology, Project Documentation, Change Management, Interviewing Skills, Applicant Tracking Systems
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: Free TrialSkills you'll gain: Data Literacy, Data Mining, Big Data, Cloud Computing, Data Analysis, Data Science, Digital Transformation, Data-Driven Decision-Making, Deep Learning, Machine Learning, Artificial Intelligence
Status: Free TrialSkills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Lightweight Directory Access Protocols, Active Directory, Disaster Recovery, Data Storage Technologies, Cloud Computing, Cloud Services, Servers, Network Administration, System Configuration, Virtualization, User Accounts
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
What brings you to Coursera today?
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
Status: Free TrialStatus: AI skillsSkills you'll gain: Prompt Engineering, Istio, Software Development Life Cycle, Node.JS, Software Architecture, Cloud Computing Architecture, Server Side, Application Deployment, React Redux, Kubernetes, Cloud Services, Responsive Web Design, Django (Web Framework), Object-Relational Mapping, Git (Version Control System), Flask (Web Framework), Full-Stack Web Development, Cloud Computing, Jupyter, Engineering Software
Status: NewStatus: Free TrialCisco Learning and Certifications
Skills you'll gain: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Performance Tuning, Local Area Networks, Software-Defined Networking, Computer Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
Status: PreviewYale University
Skills you'll gain: Positive Behavior Support, Goal Setting, Resilience, Self-Awareness, Behavioral Economics, Mental Health, Productivity, Psychology, Social Skills, Mindfulness
Status: PreviewBoard Infinity
Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Quality Improvement, Customer experience improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Process Improvement, Customer Insights, Key Performance Indicators (KPIs)
Status: NewStatus: Free TrialVanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI Agents, Generative AI, Ideation, Verification And Validation, Data Validation, Data Presentation, Productivity, AI Personalization, Document Management, Agentic systems, Artificial Intelligence, Personalized Service, Large Language Modeling, OpenAI, Risk Management Framework, Expense Management, Microsoft Excel, Software Development
In summary, here are 10 of our most popular service improvement courses
- Operations and Process Management:Â Illinois Tech
- Google Project Management::Â Google
- Introduction to Customer Service:Â CVS Health
- What is Data Science? :Â IBM
- System Administration and IT Infrastructure Services:Â Google
- Customer Service Fundamentals:Â Knowledge Accelerators
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- IBM Full Stack Software Developer:Â IBM
- Implementing Cisco Quality of Service:Â Cisco Learning and Certifications
- The Science of Well-Being:Â Yale University
