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    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      Core 1: Hardware and Network Troubleshooting

      Skills you'll gain: Hardware Troubleshooting, Desktop Support, Network Troubleshooting, Computer Hardware, System Configuration, Network Administration, Computer Displays, Technical Support, Peripheral Devices, Data Storage

      4.6
      Rating, 4.6 out of 5 stars
      ·
      158 reviews

      Advanced · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      IBM Data Architecture

      Skills you'll gain: NoSQL, Data Warehousing, SQL, Apache Hadoop, Extract, Transform, Load, Apache Airflow, Data Security, Linux Commands, Data Migration, Database Design, Data Governance, MySQL, Apache Spark, Data Pipelines, Apache Kafka, Database Management, Bash (Scripting Language), Shell Script, Database Architecture and Administration, Data Store

      4.6
      Rating, 4.6 out of 5 stars
      ·
      6.6K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Soporte de Tecnologías de la Información de Google

      Skills you'll gain: Computer Security, IT Infrastructure, Network Security, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Application Security, OSI Models, Package and Software Management, Disaster Recovery, Cybersecurity, User Accounts, TCP/IP, Lightweight Directory Access Protocols, Computer Hardware, Technical Support, Software Installation, Help Desk Support

      4.9
      Rating, 4.9 out of 5 stars
      ·
      18K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      The Critical Role of IT Support Staff in Healthcare

      Skills you'll gain: Desktop Support, End User Training and Support, Technical Support and Services, Help Desk Support, Patient Education and Support, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Care, Health Information Management, Electronic Medical Record, Medical Terminology, Network Troubleshooting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      720 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Networking & Security Technical Support

      Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Project Execution: Running the Project

      Skills you'll gain: Quality Management, Project Management Life Cycle, Project Closure, Project Management, Continuous Improvement Process, Project Controls, Quality Assessment, Team Management, Data-Driven Decision-Making, Project Documentation, Stakeholder Communications, Risk Management, Technical Communication, Meeting Facilitation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Structuring Machine Learning Projects

      Skills you'll gain: Deep Learning, Applied Machine Learning, Machine Learning, Tensorflow, PyTorch (Machine Learning Library), Debugging, Artificial Intelligence, Keras (Neural Network Library), Data Quality, Performance Tuning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      50K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Operations and Patient Safety for Healthcare IT Staff

      Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Technical Support, Desktop Support, Health Care, Issue Tracking, Network Support, Change Control, Technical Documentation, General Networking, Technical Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      191 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Technical Support for Software

      Skills you'll gain: Desktop Support, Software Architecture, Technical Support, Operating Systems, Software Installation, System Support, End User Training and Support, Microsoft Windows, Problem Management, Debugging, System Configuration, Performance Tuning, Patch Management, Technical Communication

      Beginner · Course · 1 - 4 Weeks

    • J

      Johns Hopkins University

      COVID-19 Contact Tracing

      Skills you'll gain: Interviewing Skills, Rapport Building, Interpersonal Communications, Epidemiology, Healthcare Ethics, Infectious Diseases, Investigation, Public Health, Health Technology, Community Health, Medical Privacy

      4.9
      Rating, 4.9 out of 5 stars
      ·
      95K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Improving Deep Neural Networks: Hyperparameter Tuning, Regularization and Optimization

      Skills you'll gain: Tensorflow, Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Performance Tuning, Artificial Neural Networks, Machine Learning Algorithms, Analysis, Debugging

      4.9
      Rating, 4.9 out of 5 stars
      ·
      63K reviews

      Intermediate · Course · 1 - 4 Weeks

    • A

      Amazon Web Services

      Providing Technical Support for AWS Workloads

      Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Scenario Testing, Cloud Storage, Serverless Computing, Database Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      66 reviews

      Beginner · Course · 1 - 4 Weeks

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    1…91011…226

    In summary, here are 10 of our most popular technical support courses

    • Core 1: Hardware and Network Troubleshooting: IBM
    • IBM Data Architecture: IBM
    • Soporte de Tecnologías de la Información de Google: Google
    • The Critical Role of IT Support Staff in Healthcare: Johns Hopkins University
    • Dell Technologies Networking & Security Technical Support: Dell
    • Project Execution: Running the Project: Google
    • Structuring Machine Learning Projects: DeepLearning.AI
    • Operations and Patient Safety for Healthcare IT Staff: Johns Hopkins University
    • Dell Technologies Technical Support for Software: Dell
    • COVID-19 Contact Tracing: Johns Hopkins University

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