Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, OpenAI, ChatGPT, Process Design, IBM Cloud, Machine Learning, Self Service Technologies, Business Process Automation, Artificial Intelligence, Deep Learning, Application Deployment, Automation, Large Language Modeling, Natural Language Processing, Technical Writing, Customer Service, Image Analysis, Data Science

Skills you'll gain: Customer Retention, Brand Loyalty, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Customer Service, Customer Engagement, Customer experience improvement, Customer Analysis, Customer Insights, Consumer Behaviour, Marketing Strategies

Skills you'll gain: De-escalation Techniques, Greeting Customers, Inbound Calls, Data Entry, Customer Data Management, Telephone Skills, Personal Development, Customer Inquiries, Customer Service, Data Management, Teamwork, Verbal Communication Skills, Performance Measurement, Professional Development, Growth Mindedness, Business Metrics, Time Management, Communication, Problem Solving

Skills you'll gain: Predictive Modeling, Data Storytelling, Data Presentation, Predictive Analytics, Exploratory Data Analysis, Data Governance, Business Analytics, Analytics, Statistical Modeling, Operations Research, Relational Databases, Data Visualization, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Big Data, Business Analysis, Databases, Organizational Structure, SQL

Skills you'll gain: Prompt Engineering, Application Performance Management, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Infrastructure, Kubernetes, Google Cloud Platform, Authentications, Load Balancing, Role-Based Access Control (RBAC), Firewall, Network Security, Identity and Access Management, Cloud Security, Cloud Computing Architecture, Generative AI, Cloud Applications, Network Architecture, Containerization, Network Monitoring, Virtual Private Networks (VPN)

Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cybersecurity, Threat Detection, Security Information and Event Management (SIEM), Cyber Operations, Event Monitoring, Data Analysis Software, Technical Communication, Data Integrity, Technical Documentation

Skills you'll gain: Cybersecurity, Incident Response, Malware Protection, Identity and Access Management, Cyber Attacks, Cyber Threat Intelligence, Network Security, Multi-Factor Authentication, Computer Security Incident Management, Security Controls, Security Awareness, Threat Management, Authentications, Threat Detection, Authorization (Computing), Distributed Denial-Of-Service (DDoS) Attacks, Human Factors (Security)

Skills you'll gain: Prompt Engineering, Cloud Infrastructure, Kubernetes, Google Cloud Platform, Authentications, Distributed Denial-Of-Service (DDoS) Attacks, Identity and Access Management, Cloud Security, Generative AI, Cloud Applications, Containerization, Cloud Services, Cloud Computing, Cloud Management, OAuth, Virtual Machines, Network Security, Threat Management, Application Security, Data Security

Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Dashboard, Business Software, Systems Integration, Data Integration, Sales Pipelines, Data Management, Productivity Software, Customer Service, Sales Operations, Marketing, Email Marketing

Skills you'll gain: Design Thinking, Human Centered Design, Product Design, Innovation, Service Design, User Experience Design, Design, Ideation, Prototyping, Creativity, Usability Testing

Skills you'll gain: Google Sheets, Excel Formulas, Spreadsheet Software, Customer Support, Service Level, Data Entry, Data Validation, Data Analysis, Data Integration, Service Management, Data Management

Skills you'll gain: HubSpot CRM, Issue Tracking, Gmail, Client Support, Customer Relationship Management, Lead Generation, Marketing