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Explore the Customer Journey Course Catalog
- Status: NewStatus: Preview
Skills you'll gain: User Experience Design, User Flows, Figma (Design Software), Usability, User Interface (UI), User Centered Design, Wireframing, User Research
- Status: Free Trial
IE Business School
Skills you'll gain: Brand Strategy, Customer experience strategy (CX), Branding, Storytelling, Production Planning, Logo Design, Brand Management, Content Marketing, Target Audience, Advertising Campaigns, Content Creation, Advertising, Marketing Design, Creative Design, Marketing Communications, Brand Awareness, Proposal Development, Journalism, Creativity, Communication
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Analytics, Workflow Management, Automation
- Status: Free Trial
University of California, Davis
Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Content Creation, Social Media Strategy, Target Audience, Client Services, Social Media, Content Strategy, Social Media Marketing, Competitive Analysis, Consumer Behaviour, Google Analytics, Forecasting, Content Development and Management, Digital Marketing, Expectation Management, User Research, Content Marketing, Marketing
- Status: Free Trial
Skills you'll gain: Microsoft Power Platform, Microsoft Copilot, Prompt Engineering, Microsoft Power Automate/Flow, Power BI, Microsoft 365, Multimedia, Microsoft PowerPoint, Dashboard, Microsoft Excel, Excel Formulas, Microsoft Word, Data Visualization, Spreadsheet Software, Microsoft Outlook, Data Integration, Productivity Software, Business Intelligence, Presentations, Data Analysis
- Status: Free TrialStatus: AI skills
Skills you'll gain: User Story, CI/CD, Istio, Open Web Application Security Project (OWASP), Continuous Integration, Software Development Life Cycle, Software Architecture, Linux Commands, Kubernetes, Cloud Computing Architecture, Application Deployment, Test Driven Development (TDD), Gherkin (Scripting Language), Git (Version Control System), Flask (Web Framework), DevOps, Jupyter, Grafana, Software Engineering, Application Development
- Status: Free Trial
Rutgers the State University of New Jersey
Skills you'll gain: Strategic Sourcing, Lean Six Sigma, Lean Manufacturing, Demand Planning, Procurement, Supplier Relationship Management, Forecasting, Supply Chain Planning, Process Improvement, Supplier Management, Operations Management, Customer Demand Planning, Purchasing, Production Process, Supply Management, Supply Chain, Warehouse Management, Inventory and Warehousing, Inventory Management System, Logistics
- Status: Free Trial
Skills you'll gain: Social Media Marketing, Social Media Strategy, Social Media Management, Content Creation, Digital Marketing, Digital Advertising, Advertising Campaigns, Customer Engagement, Brand Awareness, Content Strategy, Marketing Analytics, Target Audience
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Conflict Management, Communication, Time Management
- Status: Free Trial
University of Colorado Boulder
Skills you'll gain: Business Writing, Conflict Management, Teamwork, Constructive Feedback, Business Correspondence, Team Building, Decision Making, Cooperation, Business Communication, Collaboration, Diversity Awareness, Recognizing Others, Mediation, Writing, Organizational Skills, Team Motivation, Tactfulness, Performance Management, Staff Management, Grammar
- Status: Free Trial
Skills you'll gain: Social Media Marketing, Social Media, Target Audience, Social Media Strategy, Social Media Management, Marketing, Key Performance Indicators (KPIs), Goal Setting, Facebook, Customer Analysis, Marketing Strategies, Marketing Channel, Instagram, Digital Marketing
In summary, here are 10 of our most popular customer journey courses
- Flow Forward: Mastering User Journeys & Wireframing in Figma:Â Coursera
- Branding: The Creative Journey:Â IE Business School
- CVS Health Call Center Customer Service:Â CVS Health
- GenAI for Account Managers: Personalizing Client Engagement:Â Coursera Instructor Network
- Search Engine Optimization (SEO):Â University of California, Davis
- Master Microsoft Office 365 and Power Platform:Â Microsoft
- IBM DevOps and Software Engineering:Â IBM
- Supply Chain Management:Â Rutgers the State University of New Jersey
- From Likes to Leads: Interact with Customers Online:Â Google
- CVS Health Retail Customer Service:Â CVS Health