• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: New
      New
      G

      Google Cloud

      生成 AI エージェント: 組織の変革

      Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, Customer experience improvement, Business Transformation, Large Language Modeling, Technology Strategies, Innovation, Organizational Strategy, Google Cloud Platform

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      U

      University of Colorado Boulder

      Sustainable Marketing and Consumer Trends

      Skills you'll gain: Corporate Sustainability, Brand Marketing, Marketing Communications, Environmental Social And Corporate Governance (ESG), Advertising, Environmental Regulations, Strategic Communication, Emerging Technologies, Market Opportunities, Digital Marketing, Social Media, Regulatory Compliance, Engineering Management

      Build toward a degree

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      생성형 AI 에이전트: 조직 혁신

      Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, Customer experience improvement, Business Solutions, Innovation, Business Transformation, Organizational Change, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Google Cloud Platform, Change Management

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      The Ultimate BPMN Course

      Skills you'll gain: Process Optimization, Collaborative Software

      Intermediate · Course · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      SkillsBooster Academy

      ChatGPT, Midjourney, Gemini, DeepSeek: Marketing Tools

      Skills you'll gain: Generative AI, Marketing, Strategic Marketing, Content Marketing, ChatGPT, Web Analytics and SEO, AI Personalization, Digital Marketing, Artificial Intelligence and Machine Learning (AI/ML), Prompt Engineering, Persona Development, Content Creation, Social Media Campaigns, Ethical Standards And Conduct, Automation, Graphic and Visual Design, Creativity, Natural Language Processing, Analytics, Personal Development

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      Infosec

      CISSP Domain 1: Security and Risk Management

      Skills you'll gain: Intellectual Property, Risk Management, Information Systems Security, Governance, Information Assurance, Cybersecurity, Business Risk Management, Information Privacy, ISO/IEC 27001, Security Controls, Threat Management, Personally Identifiable Information, Asset Protection, Vulnerability Assessments, Law, Regulation, and Compliance, Vendor Management, Information Systems

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      The Linux Essentials

      Skills you'll gain: Command-Line Interface, Linux, Linux Commands, Linux Administration, Unix Commands, Software Installation, Operating Systems, Network Troubleshooting, Red Hat Enterprise Linux, User Accounts, Network Support, System Configuration, Open Source Technology, File Management

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      AI Innovation & Entrepreneurship

      Skills you'll gain: Business Process Modeling, Business Process Management, Business Process Automation, Process Design, Scalability, Generative AI, Process Analysis, User Story, Product Roadmaps, Workflow Management, Product Management, Entrepreneurship, ChatGPT, Business Intelligence, Product Development, Business Strategy, AI Personalization, Innovation, Product Requirements, Product Knowledge

      Intermediate · Specialization · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Skillshare

      Unreal Engine 5 For Beginners: World Building Basics

      Skills you'll gain: Unreal Engine, Computer Graphics, Virtual Environment, Visualization (Computer Graphics), User Interface (UI), Data Import/Export

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Generative AI for leaders

      Skills you'll gain: Data-Driven Decision-Making, Organizational Effectiveness, Organizational Strategy, Cross-Functional Collaboration, Employee Engagement, Risk Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Simplilearn

      LLM Application Engineering and Development Certification

      Skills you'll gain: Large Language Modeling, Generative AI, ChatGPT, Prompt Engineering, OpenAI, PyTorch (Machine Learning Library), Unstructured Data, Natural Language Processing, Applied Machine Learning, Tensorflow, Language Interpretation, Translation, and Studies, Artificial Intelligence, Text Mining, Enterprise Security, Semantic Web, Application Development, Application Programming Interface (API), Supervised Learning, Analytical Skills, Computer Programming Tools

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      YouTube Analytics: Optimize Performance

      Skills you'll gain: Benchmarking, Content Performance Analysis, Search Engine Optimization, Marketing Analytics, Web Analytics and SEO, Performance Analysis, Key Performance Indicators (KPIs), Content Strategy, AI Personalization, Customer Insights, Trend Analysis

      Beginner · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…222324…224

    In summary, here are 10 of our most popular customer journey courses

    • 生成 AI エージェント: 組織の変革: Google Cloud
    • Sustainable Marketing and Consumer Trends: University of Colorado Boulder
    • 생성형 AI 에이전트: 조직 혁신: Google Cloud
    • The Ultimate BPMN Course: Packt
    • ChatGPT, Midjourney, Gemini, DeepSeek: Marketing Tools: SkillsBooster Academy
    • CISSP Domain 1: Security and Risk Management: Infosec
    • The Linux Essentials: Packt
    • AI Innovation & Entrepreneurship: Starweaver
    • Unreal Engine 5 For Beginners: World Building Basics: Skillshare
    • Generative AI for leaders: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok