• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Advanced Applications of CDO in Enterprise Security Admin

      Skills you'll gain: Security Strategy, Cloud-Based Integration, Systems Integration, Application Deployment, Enterprise Application Management, Enterprise Security, Security Controls, Data Integration, Cloud Management, Cloud Security, Security Testing, Security Management, Continuous Monitoring, Issue Tracking, Data Governance, Technical Consulting, Interoperability

      Advanced · Course · 1 - 4 Weeks

    • F

      Fundação Instituto de Administração

      Fundamentals of Marketing

      Skills you'll gain: Promotional Strategies, Product Strategy, Marketing, Product Lifecycle Management, Marketing Channel, Strategic Marketing, Marketing Management, Marketing Communications, Marketing Strategies, Consumer Behaviour, Price Negotiation, Target Market, Market Analysis, E-Commerce

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      MS Teams – Security, Compliance, and Advanced Administration

      Skills you'll gain: Microsoft Teams, Data Loss Prevention, Security Information and Event Management (SIEM), Role-Based Access Control (RBAC), Data Governance, Compliance Management, Security Management, Identity and Access Management, Records Management, Personally Identifiable Information

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Kubernetes Masterclass for Application Developers

      Skills you'll gain: Kubernetes, Containerization, Cloud-Native Computing, Docker (Software), Cloud Development, Cloud Applications, Amazon Web Services, Application Deployment, YAML, Network Routing, Configuration Management, Cloud Computing Architecture, Data Storage

      Intermediate · Course · 1 - 3 Months

    • F

      Fundação Instituto de Administração

      Strategic Marketing

      Skills you'll gain: Strategic Marketing, Marketing Planning, Marketing Strategies, Global Marketing, Business-To-Consumer, B2B Sales, Marketing Strategy and Techniques, Stakeholder Management, Value Propositions, Business Ethics, Target Market, Consumer Behaviour, Customer Insights

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced AJAX Techniques and Final Projects

      Skills you'll gain: Ajax, Front-End Web Development, Node.JS, Full-Stack Web Development, Server Side, Web Applications, Restful API, Javascript, JSON, Back-End Web Development, Hypertext Markup Language (HTML), Cascading Style Sheets (CSS)

      Advanced · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      MS Teams – Guest Access and Collaboration Management

      Skills you'll gain: Microsoft Teams, Azure Active Directory, Collaborative Software, System Configuration, Identity and Access Management, Remote Access Systems, Configuration Management, Telecommuting, Windows PowerShell, Live Streaming, Authorization (Computing)

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      T

      Tecnológico de Monterrey

      Gestão estratégica de marcas

      Skills you'll gain: Brand Management, Brand Strategy, Branding, Brand Awareness, Brand Loyalty, Marketing Communications, Strategic Marketing, Organizational Strategy, Performance Measurement, Customer Retention, Marketing Strategies, Marketing, Communication Strategies, Key Performance Indicators (KPIs), Consumer Behaviour

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Intro to AWS - Your First Steps in Cloud Computing

      Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Serverless Computing, Amazon Elastic Compute Cloud, Infrastructure as Code (IaC), Amazon S3, AWS CloudFormation, Cloud Computing, CI/CD, Cloud Infrastructure, Information Technology, Hardware Architecture, IT Infrastructure, Amazon DynamoDB, API Gateway, Containerization, Application Deployment, Command-Line Interface, Scalability

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Generative AI and its Impact on Cybersecurity

      Skills you'll gain: Cybersecurity, Cyber Security Strategy, Cyber Threat Intelligence, Threat Modeling, Cyber Attacks, Threat Detection, OpenAI, ChatGPT, Security Testing, Large Language Modeling, Artificial Intelligence, Data Ethics, Innovation

      Intermediate · Course · 1 - 3 Months

    • P

      Packt

      Intro to AngularJS

      Skills you'll gain: JavaScript Frameworks, Ajax, Web Applications, Javascript, Web Development Tools, JSON, Model View Controller, UI Components, Routing Protocols, Maintainability

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Looker Studio Pro Essentials - 日本語版

      Skills you'll gain: Looker (Software), Team Management, Data Presentation, User Accounts, Data Security, Scheduling, Authorization (Computing), Data Sharing, Customer Support, Auditing

      Intermediate · Course · 1 - 3 Months

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…218219220…224

    In summary, here are 10 of our most popular customer journey courses

    • Advanced Applications of CDO in Enterprise Security Admin: LearnQuest
    • Fundamentals of Marketing: Fundação Instituto de Administração
    • MS Teams – Security, Compliance, and Advanced Administration: Packt
    • Kubernetes Masterclass for Application Developers: Packt
    • Strategic Marketing: Fundação Instituto de Administração
    • Advanced AJAX Techniques and Final Projects: Packt
    • MS Teams – Guest Access and Collaboration Management: Packt
    • Gestão estratégica de marcas: Tecnológico de Monterrey
    • Intro to AWS - Your First Steps in Cloud Computing: Packt
    • Generative AI and its Impact on Cybersecurity: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok