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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Field Sales Agents: Local Market Insights

      Skills you'll gain: Sales Territory Management, Sales Strategy, AI Personalization, Generative AI Agents, Market Intelligence, Sales, Market Analysis, Real Time Data, Customer Insights, Lead Generation, Customer Engagement, Competitive Analysis, Business Ethics, Performance Analysis

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Streaming Data to Bigtable

      Skills you'll gain: Dataflow, Google Cloud Platform, NoSQL, Cloud Storage, Data Pipelines, Data Integration, Data Storage Technologies, Data Processing, Big Data, Data Validation

      Beginner · Project · Less Than 2 Hours

    • Status: Preview
      Preview
      U

      University of Pennsylvania

      비즈니스와 사회의 글로벌 트렌드

      Skills you'll gain: Demography, International Relations, Market Trend, Social Sciences, Financial Systems, Global Marketing, Socioeconomics, Trend Analysis, Political Sciences, Market Dynamics, World History, Cultural Diversity, Economic Development, Sociology, Economics, Business, Capital Markets, Consumer Behaviour, Analysis, Governance

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Les bases des opérations avec Goldman Sachs 10,000 Women

      Skills you'll gain: Process Mapping, Business Process Improvement, Business Operations, Operational Analysis, Operational Efficiency, Operations Management, Process Optimization, Customer experience improvement, Technology Strategies, Competitive Analysis

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Crie seu primeiro funil de conversão e CRM com Hubspot

      Skills you'll gain: HubSpot CRM, Customer Relationship Management, Lead Generation, Sales Process, Sales Pipelines, Customer Acquisition Management, Sales Prospecting, Customer Communications Management, Sales Management, Customer Engagement, Statistical Analysis

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Execution and Evaluation

      Skills you'll gain: Social Media Campaigns, Social Media Marketing, Social Media Strategy, Plan Execution, Media Strategy, Digital Media Strategy, Earned Media, Owned Media, Paid media, Content Performance Analysis, Shared Media, Content Strategy, Brand Strategy, Customer Insights, Content Creation, Target Audience, Key Performance Indicators (KPIs), Goal Setting

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Agile Product Owner Level 2 – Certification & Mock Exams

      Skills you'll gain: Backlogs, Product Strategy, Sprint Retrospectives, Product Planning, Agile Product Development, Product Management, Team Oriented, Cross-Functional Collaboration, Stakeholder Management, Agile Methodology, Agile Project Management, Sprint Planning, Organizational Structure, Customer experience strategy (CX), Organizational Development, Prioritization, Forecasting, Release Management

      Intermediate · Course · 3 - 6 Months

    • P

      Packt

      Test-Driven Development in .NET Core - The Handbook

      Skills you'll gain: Test Driven Development (TDD), Continuous Integration, GitHub, Maintainability, .NET Framework, Data Integrity, Data Validation, ASP.NET, Git (Version Control System), Software Testing, Integration Testing, C# (Programming Language), Data Access, Data Store

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Hands-on Hacking

      Skills you'll gain: Vulnerability Scanning, Active Directory, Cyber Security Assessment, Security Testing, Windows Servers, Application Security, Microsoft Windows, Web Applications, Scripting, Unix Commands

      Intermediate · Course · 1 - 3 Months

    • P

      Packt

      Salesforce Integration With External Systems Part 2

      Skills you'll gain: Systems Integration, Salesforce, Salesforce Development, Authentications, Data Integration, Integration Testing, Restful API, Application Programming Interface (API), Postman API Platform, Software Documentation, Authorization (Computing)

      Advanced · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Hands-on BGP

      Skills you'll gain: Border Gateway Protocol, Routing Protocols, Multiprotocol Label Switching, Network Routers, Network Routing, Virtual Private Networks (VPN), Network Troubleshooting

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Choisissez une publication basée sur l'engagement avec Facebook pour les entreprises

      Skills you'll gain: Facebook, Marketing Strategies, Social Media Marketing, Social Media, Social Media Management, Drive Engagement, Content Performance Analysis, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

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    1…215216217…224

    In summary, here are 10 of our most popular customer journey courses

    • GenAI for Field Sales Agents: Local Market Insights: Coursera Instructor Network
    • Streaming Data to Bigtable: Google Cloud
    • 비즈니스와 사회의 글로벌 트렌드: University of Pennsylvania
    • Les bases des opérations avec Goldman Sachs 10,000 Women: Goldman Sachs
    • Crie seu primeiro funil de conversão e CRM com Hubspot: Coursera Project Network
    • Execution and Evaluation: University of Colorado Boulder
    • Agile Product Owner Level 2 – Certification & Mock Exams: Packt
    • Test-Driven Development in .NET Core - The Handbook: Packt
    • Hands-on Hacking: Packt
    • Salesforce Integration With External Systems Part 2: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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