• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Free
      Free
      E

      E2E Testing

      E2e Course Test Fixtures Learner Fireflies Source

      Skills you'll gain: Test Tools, Test Engineering, System Testing, Application Programming Interface (API), Test Planning, User Acceptance Testing (UAT), Acceptance Testing, Testability

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      Salesforce CLM & CPQ: Streamlining Contract Operations

      Skills you'll gain: Salesforce, Systems Integration, Sales Operations, Performance Reporting, Compliance Management, Sales Enablement, Contract Management, Workflow Management, Customer Relationship Management (CRM) Software, Revenue Management, Process Design, Document Management, Analytics, Configuration Management, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Goldman Sachs 10,000 Women के साथ, ग्राहकों और प्रतिस्पर्धा के मूल सिद्धांत

      Skills you'll gain: Competitive Analysis, Value Propositions, Entrepreneurship, Business Strategy, Customer Relationship Management, Target Market, Price Negotiation, Empowerment, B2B Sales, Customer Insights, Market Analysis, Business-To-Consumer

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية استخدام ميل شامب

      Skills you'll gain: Registration, Email Marketing, Employee Surveys, Content Performance Analysis, User Feedback, Customer Relationship Management (CRM) Software, User Accounts, Account Management

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      P

      Packt

      Agile Product Owner Level 1 – Certification & Mock Exams

      Skills you'll gain: Agile Product Development, Project Estimation, Jira (Software), Backlogs, Agile Methodology, Collaborative Software, Project Management Software, Agile Project Management, Sprint Planning, Estimation, User Story, Artificial Intelligence, Prioritization, Continuous Improvement Process

      Intermediate · Course · 3 - 6 Months

    • H

      H2O.ai

      Data Science and Machine Learning H2O.ai Platforms

      Skills you'll gain: Data Wrangling, Data Manipulation, Generative AI, Data Visualization, Data Transformation, MLOps (Machine Learning Operations), Data Governance, Data Science, Artificial Intelligence and Machine Learning (AI/ML), Predictive Modeling, Applied Machine Learning

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Project Management Best Practices using Agile and Scrum

      Skills you'll gain: Agile Methodology, Agile Project Management, Agile Software Development, Team Management, Team Building, Change Management, Organizational Change, Sprint Retrospectives, Sprint Planning, Leadership Studies, Project Management, Continuous Improvement Process

      Intermediate · Course · 3 - 6 Months

    • Status: Preview
      Preview
      G

      Google Cloud

      Preparing for Professional Data Engineer Journey - Português

      Skills you'll gain: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Storage, Data Architecture, Data Infrastructure, Cloud Engineering, Data Migration, Data Analysis, Automation, Data Security

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Incident Handling and Analysis Techniques

      Skills you'll gain: Incident Response, Intrusion Detection and Prevention, Computer Security Incident Management, Threat Detection, Cloud Security, Threat Management, Application Security, Security Information and Event Management (SIEM), Cyber Security Assessment, Web Applications, Malware Protection, Network Monitoring

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Kubernetes - Security, and Large-Scale Deployments

      Skills you'll gain: Kubernetes, Application Deployment, Scalability, YAML, Containerization, Google Cloud Platform, Security Controls, MongoDB, Configuration Management, Network Security, Data Storage

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California San Diego

      Bending the Curve: Climate Change Solutions 3

      Skills you'll gain: International Relations, Consumer Behaviour, Environmental Policy, Environment, Economics, Corporate Sustainability, Public Policies, Mitigation, Energy and Utilities, Policy Analysis, Environmental Regulations, Community Development

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Comprehensive Guide to Agile Scrum Foundations

      Skills you'll gain: Scrum (Software Development), Sprint Planning, Backlogs, Agile Project Management, User Story, Sprint Retrospectives, Agile Methodology, Jira (Software), Project Management Software, Microsoft Teams, Continuous Improvement Process, ChatGPT, Prioritization

      Intermediate · Course · 3 - 6 Months

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…214215216…225

    In summary, here are 10 of our most popular customer journey courses

    • E2e Course Test Fixtures Learner Fireflies Source: E2E Testing
    • Salesforce CLM & CPQ: Streamlining Contract Operations: Coursera Instructor Network
    • Goldman Sachs 10,000 Women के साथ, ग्राहकों और प्रतिस्पर्धा के मूल सिद्धांत: Goldman Sachs
    • كيفية استخدام ميل شامب: Coursera Project Network
    • Agile Product Owner Level 1 – Certification & Mock Exams: Packt
    • Data Science and Machine Learning H2O.ai Platforms: H2O.ai
    • Project Management Best Practices using Agile and Scrum: Packt
    • Preparing for Professional Data Engineer Journey - Português: Google Cloud
    • Advanced Incident Handling and Analysis Techniques: Packt
    • Advanced Kubernetes - Security, and Large-Scale Deployments: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok