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Results for "customer success management"
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Selling Techniques, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge
University of California San Diego
Skills you'll gain: Clinical Trials, Pharmaceuticals, Clinical Research, Commercialization, Regulatory Affairs, Sales Management, Portfolio Management, Bioinformatics, Medical Science and Research, Regulatory Requirements, Strategic Partnership, Product Marketing, Go To Market Strategy, Business Strategies, Healthcare Industry Knowledge, Business Development, Patient Safety, Life Sciences, Marketing Strategy and Techniques, Product Testing
University of California, Irvine
Skills you'll gain: Project Controls, Team Leadership, Project Planning, Team Management, Team Building, Leadership and Management, Project Management, Project Management Life Cycle, Performance Reporting, Scheduling, Stakeholder Management, Communication
Vanderbilt University
Skills you'll gain: ChatGPT, Project Planning, Generative AI, Risk Analysis, Milestones (Project Management), Timelines, Project Risk Management, Project Management, Artificial Intelligence, Organizational Skills, Project Implementation, Project Coordination, Project Documentation, Taking Meeting Minutes, Project Schedules, Work Breakdown Structure, Business Metrics, Creative Thinking, Creativity, Natural Language Processing
New York Institute of Finance
Skills you'll gain: Credit Risk, Operational Risk, Risk Management, Risk Management Framework, Business Risk Management, Risk Modeling, Risk Appetite, Risk Mitigation, Financial Market, Enterprise Risk Management (ERM), Risk Control, Derivatives, Governance, Portfolio Management, Risk Analysis, Capital Markets, Investment Management, Financial Analysis, Market Data, Key Performance Indicators (KPIs)
Skills you'll gain: Active Listening, Problem Solving, Collaboration, Presentations, Interpersonal Communications, Teamwork, Conflict Management, Creative Problem-Solving, Constructive Feedback, Creative Thinking, Root Cause Analysis, Team Building, Virtual Teams, Team Oriented, Public Speaking, Agile Methodology, Microsoft PowerPoint, Client Services, Ability To Meet Deadlines, Business Research
- Status: Free
Yale University
Skills you'll gain: Investment Banking, Risk Management, Financial Market, Financial Regulation, Financial Services, Finance, Business Risk Management, Securities (Finance), Financial Policy, Capital Markets, Behavioral Economics, Banking, Corporate Finance, Governance, Insurance, Underwriting, Equities, Derivatives, Mortgage Loans, Decision Making
Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Organizational Skills, Agile Methodology, Waterfall Methodology, Communication, Interpersonal Communications, Decision Making
University of California, Irvine
Skills you'll gain: Time Management, Business Writing, Goal Setting, Negotiation, Cash Management, Business Planning, Planning, Project Controls, Feasibility Studies, Delegation Skills, Entrepreneurship, Peer Review, Team Leadership, Creative Problem-Solving, Problem Solving, Professional Networking, Financial Analysis, Communication Strategies, Communication, Emotional Intelligence
- Status: New AI skills
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Organizational Effectiveness, Stakeholder Management, Leadership, Process Management
In summary, here are 10 of our most popular customer success management courses
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- CVS Health Call Center Customer Service:Â CVS Health
- Drug Development Product Management:Â University of California San Diego
- Project Management: The Basics for Success:Â University of California, Irvine
- ChatGPT for Project Management - Leveraging AI for Success:Â Vanderbilt University
- Risk Management:Â New York Institute of Finance
- People and Soft Skills for Professional and Personal Success:Â IBM
- Financial Markets:Â Yale University
- Foundations of Project Management:Â Google
- Career Success:Â University of California, Irvine