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    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • U

      University of Michigan

      Accounting for Decision Making

      Skills you'll gain: Bookkeeping, Financial Statements, Accounting, Depreciation, Cash Flows, Balance Sheet, Income Statement, Financial Analysis, Inventory Accounting, Financial Reporting, Accrual Accounting, Business Metrics, Revenue Recognition, Asset Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      470 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Managing Data Analysis

      Skills you'll gain: Exploratory Data Analysis, Data Analysis, Data Presentation, Data Management, Management Training And Development, Technical Communication, Team Management, Analytical Skills, Team Leadership, Statistical Inference, Statistical Modeling, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      3.4K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Developing Industrial Internet of Things

      Skills you'll gain: Real-Time Operating Systems, Internet Of Things, Embedded Software, Machine Learning Algorithms, Embedded Systems, Failure Analysis, Engineering Documentation, Product Development, Product Planning, Debugging, Data Analysis, General Networking, Telecommunications, Data Processing, Product Requirements, IBM Cloud, File Systems, Wireless Networks, Technical Communication, Simulations

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      819 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      A

      Amazon Web Services

      Architecting Solutions on AWS

      Skills you'll gain: Serverless Computing, AWS Identity and Access Management (IAM), Event-Driven Programming, Solution Architecture, Cloud Computing Architecture, Amazon Web Services, API Gateway, Hybrid Cloud Computing, Multi-Tenant Cloud Environments, Information Technology Architecture, Cloud Computing, Performance Tuning, Amazon DynamoDB, Amazon S3, Cloud Security, Amazon CloudWatch, AWS Kinesis, Containerization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      505 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Retail Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interviewing Skills

      4.7
      Rating, 4.7 out of 5 stars
      ·
      304 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      Institute for the Future

      Ready, Set, Future! Introduction to Futures Thinking

      Skills you'll gain: Forecasting, Innovation, Proactivity, Strategic Thinking, Creative Thinking, Optimism, Systems Thinking, Cognitive flexibility, Trend Analysis, Professional Development, Adaptability, Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Introduction to CRM with HubSpot

      Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Pipelines, Dashboard, Collaborative Software, Team Oriented

      4.6
      Rating, 4.6 out of 5 stars
      ·
      937 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      S

      SAS

      Data Literacy: Exploring and Visualizing Data

      Skills you'll gain: Exploratory Data Analysis, Data Visualization, Data Literacy, Data Presentation, Data Storytelling, Data-Driven Decision-Making, SAS (Software), Trend Analysis, Data Manipulation, Data Analysis, Data Quality, Data Cleansing, Interactive Data Visualization, Technical Communication, Time Series Analysis and Forecasting, Data Ethics, Data Visualization Software, Research, Business Analytics, Analytical Skills

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      The University of Sydney

      Information & Digital Literacy for University Success

      Skills you'll gain: Critical Thinking, Information Management, Digital Communications, Communication, Productivity, Document Management, Technical Communication, Education Software and Technology, File Management, Professionalism, Literacy, Organizational Skills, Ethical Standards And Conduct

      4.9
      Rating, 4.9 out of 5 stars
      ·
      4.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      The Social and Technical Context of Health Informatics

      Skills you'll gain: Health Informatics, Health Technology, Health Policy, Health Care, Healthcare Industry Knowledge, Health Information Management, Information Technology, Health Care Procedure and Regulation, System Requirements, Interoperability, Electronic Medical Record, Data Literacy, Technology Strategies, Medical Imaging, Emerging Technologies, Information Privacy

      4.3
      Rating, 4.3 out of 5 stars
      ·
      536 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      The Linux Foundation

      Open Source Software Development Methods

      Skills you'll gain: Open Source Technology, GitHub, CI/CD, Git (Version Control System), Collaborative Software, Software Development Methodologies, Software Development Life Cycle, Linux, Technical Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Western Australia

      Agriculture, Economics and Nature

      Skills you'll gain: Land Management, Economics, Water Resources, Business Economics, Natural Resource Management, Environmental Resource Management, Environmental Policy, Supply And Demand, Cost Benefit Analysis, Policy Analysis, Market Dynamics, Production Process

      4.7
      Rating, 4.7 out of 5 stars
      ·
      527 reviews

      Beginner · Course · 1 - 3 Months

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    1…454647…228

    In summary, here are 10 of our most popular technical support courses

    • Accounting for Decision Making: University of Michigan
    • Managing Data Analysis: Johns Hopkins University
    • Developing Industrial Internet of Things: University of Colorado Boulder
    • Architecting Solutions on AWS: Amazon Web Services
    • CVS Health Retail Customer Service: CVS Health
    • Ready, Set, Future! Introduction to Futures Thinking: Institute for the Future
    • Introduction to CRM with HubSpot: Coursera Project Network
    • Data Literacy: Exploring and Visualizing Data: SAS
    • Information & Digital Literacy for University Success: The University of Sydney
    • The Social and Technical Context of Health Informatics: Johns Hopkins University

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