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Explore the Retail Course Catalog
- Status: Free Trial
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Service, E-Commerce, Customer Relationship Management, Email Marketing, Customer Insights, Web Analytics, Performance Analysis, Digital Marketing, Portfolio Management, Marketing Analytics
- Status: Free Trial
The Museum of Modern Art
Skills you'll gain: Cultural Diversity, Aesthetics, Art History, Environmental Issue, Sociology, Design, Non-Verbal Communication, Creativity, Innovation
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Product Knowledge, Closing (Sales), Selling Techniques, Sales Process, Target Audience, Business-To-Consumer, Sales, Company, Product, and Service Knowledge, Persuasive Communication, Sales Strategy, Communication, Customer Engagement, Customer Relationship Building, Consumer Behaviour
Alfaisal University | KLD
Skills you'll gain: Overcoming Objections, Selling Techniques, Negotiation, Sales, Sales Process, Product Knowledge, Communication, Rapport Building, Customer Analysis, Customer Service, Customer Engagement, Active Listening, Needs Assessment, Empathy, Non-Verbal Communication
- Status: Free Trial
University of Illinois Urbana-Champaign
Skills you'll gain: Banking, Financial Systems, Bank Regulations, Risk Management, Payment Systems, Financial Regulation, Credit Risk, Operational Risk, Retail Banking, Financial Services, Commercial Banking, Financial Market, Business Modeling, Balance Sheet, Economics
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: Employee Retention, Human Capital, Compensation Management, Talent Management, Organizational Strategy, Human Resources Management and Planning, Employee Training, Employee Engagement, Staff Management, Workforce Planning, Workforce Management, Recruitment
- Status: Preview
Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Greeting Customers, Insurance and Warranty Claims Processing, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
- Status: Free Trial
University of Virginia
Skills you'll gain: Presentations, Market Dynamics, Customer Analysis, Retail Sales, Product Strategy, Consumer Behaviour, Market Research, Business Marketing, Market Analysis, Customer Insights, Go To Market Strategy, Cost Accounting, Competitive Analysis, Business Research, Analysis, Business Economics, Business Strategy
- Status: Free Trial
Fundação Instituto de Administração
Skills you'll gain: Sales Management, Sales Strategy, Sales Process, Sales, Business Planning, Selling Techniques, Sales Enablement, Account Strategy, Plan Execution, Customer Relationship Building, Profit and Loss (P&L) Management, Corporate Strategy, Key Performance Indicators (KPIs), Goal Setting
- Status: Free Trial
Skills you'll gain: Interviewing Skills, Retail Sales, Retail Store Operations, Customer Service, Social Media, Recruitment, Applicant Tracking Systems, Professional Development, LinkedIn, Communication
- Status: Free Trial
Johns Hopkins University
Skills you'll gain: Landscape Architecture, Architecture and Construction, Building Design, Civil and Architectural Engineering, Building Codes, Community Development, Public Works, Civil Engineering, Construction, Health Equity, Land Management, Land Development, Architectural Design, Environmental Engineering, Environment, Geographic Information Systems, Environmental Science, Spatial Analysis, Policy Analysis, Water Resources
- Status: Free Trial
CVS Health
Skills you'll gain: Greeting Customers, De-escalation Techniques, Customer Service, Product Knowledge, Call Center Experience, Inbound Calls, Interviewing Skills, Active Listening, Data Entry, Cross Selling, Time Management, Customer Data Management, Professionalism, Customer Complaint Resolution, Telephone Skills, Customer Relationship Building, Upselling, Customer experience improvement, Communication, Recruitment
In summary, here are 10 of our most popular retail courses
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- Fashion as Design: The Museum of Modern Art
- Business-to-Consumer (B2C) Sales Strategies and Techniques: Coursera Instructor Network
- مهارات البيع الاحترافية | Professional Selling Skills: Alfaisal University | KLD
- Banking and Financial Institutions: University of Illinois Urbana-Champaign
- Managing Human Capital in Retail: University of Pennsylvania
- Conecta de forma efectiva con los clientes de retail: UBITS
- Pricing Strategy in Practice: University of Virginia
- Effective Sales – An Overview: Fundação Instituto de Administração
- Preparing for Your Retail Customer Service Role: CVS Health