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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Preview
      Preview
      K

      Knowledge Accelerators

      From Excel to Power BI

      Skills you'll gain: Power BI, Data Presentation, Dashboard, Data Visualization, Interactive Data Visualization, Data Analysis Expressions (DAX), Microsoft Power Platform, Data Visualization Software, Business Intelligence, Microsoft Excel, Data Import/Export, Data Modeling, Data Transformation, Data Sharing, Business Analytics, Data Analysis, Data-Driven Decision-Making

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.5K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Entrepreneurship 1: Developing the Opportunity

      Skills you'll gain: Entrepreneurship, Target Market, Risk Analysis, Market Opportunities, User Feedback, Presentations, New Business Development, Business Development, Market Research, User Research, Product Development, Competitive Analysis, Ideation, Business Analysis, Needs Assessment, Business Modeling, Innovation, Customer Insights, Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      4.4K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Minnesota

      Software Development Lifecycle

      Skills you'll gain: User Story, Agile Software Development, Software Development Methodologies, Scrum (Software Development), Design Thinking, Software Design Patterns, Agile Methodology, Software Architecture, Test Driven Development (TDD), Continuous Deployment, Kanban Principles, Software Quality Assurance, Continuous Integration, CI/CD, Version Control, Engineering Software, Application Security, Software Engineering, Lean Manufacturing, Lean Methodologies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      9.7K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Convolutional Neural Networks in TensorFlow

      Skills you'll gain: Keras (Neural Network Library), Tensorflow, Image Analysis, Deep Learning, Applied Machine Learning, Computer Vision, Artificial Neural Networks, Supervised Learning, Machine Learning, Data Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      8.2K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SAP

      SAP Customer Engagement and Discovery

      Skills you'll gain: Customer Insights, Customer Engagement, Stakeholder Communications, Technical Consulting, Solution Design, Stakeholder Management, Consultative Approaches, Agile Methodology, Process Analysis, Technology Solutions, Project Design, SAP Applications, Business Analysis, Business Requirements

      4.7
      Rating, 4.7 out of 5 stars
      ·
      110 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Storytelling in Branding and Content Marketing

      Skills you'll gain: Brand Marketing, Storytelling, Content Marketing, Brand Strategy, Content Creation, Branding, Social Media Content, Brand Awareness, Content Strategy, Advertising, Journalism, Customer Engagement, Target Audience, Game Design

      4.4
      Rating, 4.4 out of 5 stars
      ·
      332 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Scrum Master Certification

      Skills you'll gain: User Story, Kanban Principles, Backlogs, Behavior-Driven Development, Scaled Agile Framework, Sprint Planning, Agile Software Development, Test Driven Development (TDD), Agile Project Management, Cross-Functional Team Leadership, DevSecOps, DevOps, Risk Management, Agile Methodology, Program Management, Agile Product Development, Project Risk Management, Sprint Retrospectives, Management Reporting, Scrum (Software Development)

      4.6
      Rating, 4.6 out of 5 stars
      ·
      3.3K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Foundations of Business Intelligence

      Skills you'll gain: Stakeholder Engagement, Business Intelligence, Data Integration, Data Literacy, Business Analytics, Real Time Data, Data Modeling, Data Analysis, Dashboard, Data-Driven Decision-Making, Data Storytelling, Business Metrics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      M

      Microsoft

      Microsoft Cloud Support Associate

      Skills you'll gain: Microsoft 365, Microsoft Azure, Generative AI, Network Troubleshooting, Role-Based Access Control (RBAC), Cloud Management, Data Storage Technologies, Load Balancing, Hardware Troubleshooting, Cloud Computing, Cybersecurity, Productivity Software, Cloud Infrastructure, Technical Support, Azure Active Directory, Computer Systems, Security Strategy, Disaster Recovery, Network Security, Network Protocols

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.1K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Customer-Centric IT Strategy

      Skills you'll gain: Design Thinking, IT Management, Prototyping, Customer experience strategy (CX), Business Process, Cybersecurity, Business Metrics, Performance Measurement, Business Strategy, Cost Benefit Analysis, Key Performance Indicators (KPIs), User Feedback, Artificial Intelligence

      4.6
      Rating, 4.6 out of 5 stars
      ·
      668 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      PyMongo Case Study - Aggregating Customer Data of a Bank

      Skills you'll gain: Customer Insights, MongoDB, Data Import/Export, Customer Data Management, Data Pipelines, Data-Driven Decision-Making, Data Validation, Data Integration, Data Processing, Data Transformation, Development Environment

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IESE Business School

      Marketing: Customer Needs and Wants

      Skills you'll gain: Value Propositions, Brand Management, Marketing, Brand Strategy, Target Market, Product Strategy, Strategic Marketing, Marketing Strategies, Target Audience, Product Marketing, Marketing Channel, Customer Analysis, Consumer Behaviour, Communication Strategies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      482 reviews

      Mixed · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • From Excel to Power BI: Knowledge Accelerators
    • Entrepreneurship 1: Developing the Opportunity: University of Pennsylvania
    • Software Development Lifecycle: University of Minnesota
    • Convolutional Neural Networks in TensorFlow: DeepLearning.AI
    • SAP Customer Engagement and Discovery: SAP
    • Storytelling in Branding and Content Marketing : IE Business School
    • Scrum Master Certification: LearnQuest
    • Foundations of Business Intelligence: Google
    • Microsoft Cloud Support Associate: Microsoft
    • Customer-Centric IT Strategy: University of Virginia

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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