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    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      The AI Ladder: A Framework for Deploying AI in your Enterprise

      Skills you'll gain: Information Architecture, Strategic Decision-Making, Enterprise Architecture, Data Strategy, Business Strategy, Business Process Automation, Digital Transformation, Analysis, Data Architecture, Artificial Intelligence, Business Technologies, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      390 reviews

      Beginner · Course · 1 - 4 Weeks

    • S

      Starweaver

      Business Process Modelling

      Skills you'll gain: Business Process Modeling, Business Process, Process Flow Diagrams, Process Analysis, Business Systems Analysis, Process Mapping, Project Scoping, Process Improvement and Optimization, Stakeholder Communications, Technical Communication, Dataflow

      4.7
      Rating, 4.7 out of 5 stars
      ·
      90 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fortinet, Inc.

      Fortinet Network Security

      Skills you'll gain: Firewall, Virtual Private Networks (VPN), Network Troubleshooting, Network Routing, Network Security, Intrusion Detection and Prevention, Network Administration, Authentications, Network Monitoring, Security Information and Event Management (SIEM), Threat Management, Network Performance Management, Enterprise Security, Network Architecture, Security Management, Lightweight Directory Access Protocols, System Monitoring, Security Controls, Network Infrastructure, System Configuration

      4.6
      Rating, 4.6 out of 5 stars
      ·
      101 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Google Meet

      Skills you'll gain: Google Workspace, Meeting Facilitation, Collaborative Software, Virtual Teams, Events and Conferences, Calendar Management, Presentations, Drive Engagement, Discussion Facilitation, Scheduling, Live Streaming, Data Sharing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      150 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Emerging Trends & Technologies in the Virtual K-12 Classroom

      Skills you'll gain: Education Software and Technology, Learning Management Systems, Collaborative Software, Augmented Reality, Game Design, Virtual Environment, Emerging Technologies, Technology Strategies, Information Privacy

      4.6
      Rating, 4.6 out of 5 stars
      ·
      664 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Cybersecurity Risk Management Frameworks

      Skills you'll gain: Risk Management, Cyber Governance, Cost Benefit Analysis, Risk Management Framework, Vulnerability Management, Cyber Attacks, Cybersecurity, Threat Management, Cyber Risk, Operational Risk, Risk Analysis, Enterprise Risk Management (ERM), Business Risk Management, Risk Mitigation, Vulnerability Assessments, ISO/IEC 27001, Threat Detection, Cyber Security Strategy, Security Awareness, Security Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      183 reviews

      Beginner · Specialization · 3 - 6 Months

    • P

      Politecnico di Milano

      FPGA computing systems: Background knowledge and introductory materials

      Skills you'll gain: Application Specific Integrated Circuits, Systems Design, Computer Architecture, System Design and Implementation, Hardware Architecture, Cloud Infrastructure, Distributed Computing, Computer Hardware, Embedded Systems

      4.6
      Rating, 4.6 out of 5 stars
      ·
      247 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Get Started with Spreadsheet Applications: Excel

      Skills you'll gain: Productivity Software, Collaborative Software, Spreadsheet Software, Google Sheets, Data Visualization, Excel Formulas, Data Entry, File Management, Microsoft Excel

      4.6
      Rating, 4.6 out of 5 stars
      ·
      147 reviews

      Beginner · Course · 1 - 4 Weeks

    • I

      Imperial College London

      Health Coaching Conversations

      Skills you'll gain: Motivational Interviewing, Patient Education And Counseling, Coaching, Goal Setting, Interpersonal Communications, Active Listening, Communication, Empowerment, Planning, Relationship Building, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      106 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Advanced Instructional Strategies in the Virtual Classroom

      Skills you'll gain: Parent Communication, Student Engagement, Student Support and Services, Teaching, Instructional Strategies, Curriculum Planning, Pedagogy, Learning Management Systems, Community Development, Instructional Design, Classroom Management, Virtual Teams, Education Software and Technology, Motivational Skills, Differentiated Instruction, Blended Learning, Relationship Building, Communication Strategies, Constructive Feedback, Content Creation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      575 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Cybersecurity and Privacy

      Skills you'll gain: Virtual Private Networks (VPN), Cybersecurity, Multi-Factor Authentication, Authentications, Information Systems Security, Desktop Support, Network Security, Technical Support and Services, Information Privacy, Servers, Cloud Computing, Encryption, Identity and Access Management, Mac OS

      4.8
      Rating, 4.8 out of 5 stars
      ·
      109 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Management and financial accounting: Know your numbers 1

      Skills you'll gain: Governance, Management Accounting, Budgeting, Financial Modeling, Accounting, Financial Analysis, Forecasting, Financial Management, Financial Accounting, Financial Statements, Business Management, Bookkeeping, Organizational Strategy, Strategic Decision-Making, Cash Flows

      4.7
      Rating, 4.7 out of 5 stars
      ·
      315 reviews

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular technical support courses

    • The AI Ladder: A Framework for Deploying AI in your Enterprise: IBM
    • Business Process Modelling: Starweaver
    • Fortinet Network Security: Fortinet, Inc.
    • Google Meet: Google Cloud
    • Emerging Trends & Technologies in the Virtual K-12 Classroom: University of California, Irvine
    • Cybersecurity Risk Management Frameworks: Kennesaw State University
    • FPGA computing systems: Background knowledge and introductory materials: Politecnico di Milano
    • Get Started with Spreadsheet Applications: Excel: SkillUp EdTech
    • Health Coaching Conversations: Imperial College London
    • Advanced Instructional Strategies in the Virtual Classroom: University of California, Irvine

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